FAQs

When can I expect my order to arrive?


Nue Moves will take 1 to 2 days to process your order after payment is received. All items will be mailed out via local courier service hence you can expect to receive your items 3 -4 working days after you place your orders! * Nue Moves is not​ held liable for any lost mail, shipping delays or incorrect customer information provided upon checkout.




What size should I go for?


The cutting for each product varies due to the nature of the fabric. Some may run smaller than the other. Do refer to the size guide and product information for accurate sizing details. If you are still unsure of which sizing to go for, feel free to chat us up using the chat tool and we will be more than happy to assist you with it!




Can I exchange/refund my item?


We currently do not allow exchanges or refunds of items. Nue Moves will diligently check each and every apparel before we ship them out to their new homes! Should there be any error in your order or if your item has been regretfully damaged during the shipping process, do let us know and we will make further arrangements!




How do I care for my Nue Moves apparels?


We recommend hand washing the apparels gently by hand. But we understand that life can get busy sometimes. If you choose to machine wash - wash the apparel inside out on gentle mode. Cold water is a plus! Hot water and excessive shaking can damage the fabric and shorten the life of the apparels. Wash with similar colours to preserve the colour of the apparel. If you absolutely need to use a dryer, make sure to choose the lowest heat setting so as not to damage the fabric. Lastly, avoid bleaching or ironing them!